• All purchases are final sale. Each collar is carefully inspected and hand-packed by our team to ensure it arrives in pristine condition.​​

​

• Kindly review your order carefully before checking out. Once submitted, we are unable to edit or cancel orders.​​

​

• We only accept exchanges if the item is proven defective (e.g. broken hardware, structural damage). If you believe your order is faulty, contact us at maisonsaskia@gmail.com or via Instagram DM within 3 business days of receipt. Include: A brief description of the issue, clear photos of the defect, and short video, if applicable.​​

​

• Exchanges for eligible items will be processed within 3–5 business days upon return of the item.​​

​

• Returned items must be unworn, unused, and in original packaging.​

​

• Shipping fees for approved returns will be covered by Maison Saskia for domestic orders only. For international returns, shipping costs are the responsibility of the customer.​​

​

• Once proof of delivery has been provided, Maison Saskia is no longer liable for lost, stolen, or damaged parcels. Please ensure that your shipping details are accurate at checkout.​​

​

•   International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. These fees are not included in your order total.​​

​

• Delays caused by customs do not qualify for refunds. It is the recipient’s responsibility to follow up with their local customs office for release or clearance updates.​​

​

• Please note that each order is handcrafted and may take 3–5 business days to dispatch.