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PRIVACY POLICY

Effective Date: July 28, 2025

Maison Saskia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website, maisonsaskia.com (the “Site”).

We operate under VERO VAULT INTERNATIONAL TRADING, a DTI- and BIR-certified business in the Philippines.

1. WHAT INFORMATION WE COLLECT

When you use our Site or place an order, we collect the following types of personal information:

  • Contact Information – Full name, email address, phone number (if provided)

  • Shipping & Billing Details – Delivery address, payment method (via third-party processors), billing address (if applicable)

  • Order Details – Items purchased, customizations, collar size, and preferences

  • Instagram Handle – If provided for customization or outreach

  • Communications – Any messages or inquiries you send us

    We may also automatically collect anonymized technical data (e.g. browser type, device, pages visited) using cookies and tracking tools.

2. HOW WE USE YOUR INFORMATION

We use the information we collect from you for the following purposes:

  • To process and deliver your order

  • To send you order confirmations and shipping updates

  • To respond to your inquiries

  • To personalize future product recommendations

  • To improve the quality and functionality of our site

  • To send you marketing updates (with your consent)

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

3. INTERNATIONAL ORDERS

We offer international shipping to select countries. Please note:

  • Shipping fees and delivery timelines will vary depending on your location.

  • Customs duties, taxes, and import fees are the responsibility of the buyer and are not included in our product prices.

  • Personal information provided during checkout will be shared with international couriers and customs agents only as needed to deliver your order.

    We take extra care to protect your data during international transactions in accordance with applicable privacy standards.

4. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share limited information with trusted partners only to operate our services effectively, such as:

  • Payment processors (e.g., GCash, PayPal, BDO, BPI)

  • Shipping providers and couriers

  • Website hosting and email platforms (e.g., Wix, Google)

  • Analytics services (e.g., cookies, page views, traffic behavior)

These third parties are only given access to the information necessary to perform their services and are required to handle it securely.

5. COOKIES AND TRACKING TOOLS

Our website, hosted on Wix, uses cookies to help us:

  • Understand how users navigate our site

  • Track the performance of our product pages

  • Save items in your cart or order form

  • Improve speed, layout, and functionality

You may choose to disable cookies in your browser settings, though doing so may limit certain features.

6. DATA RETENTION

We retain your order and contact information for record-keeping, legal compliance, and customer care—unless and until you request deletion.

You can ask us to delete or correct your personal data by emailing us at maisonsaskia@gmail.com.

7. SECURITY

We follow industry best practices and use secure platforms (e.g., encrypted payment systems) to protect your information. While no method of transmission over the internet is 100% secure, we take all reasonable steps to protect your personal data.

8. YOUR RIGHTS

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your information

  • Withdraw consent to receive marketing communications

  • File a complaint with the National Privacy Commission (Philippines) if you believe your rights have been violated

To exercise these rights, email us at maisonsaskia@gmail.com.

9. CHILDREN

Our site and products are not intended for children under 13. We do not knowingly collect data from minors. If we discover that a child has submitted personal information, we will promptly delete it.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in law, services, or our practices. Any changes will be posted on this page with the updated date. Continued use of our site after changes constitutes your acceptance of the revised policy.

Questions?

You may reach us at: maisonsaskia@gmail.com

or fill out the form here.

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